Owned by the ING Group, ING was launched in Australia in 1999 and changed the way Australians bank with their high interest online savings account. Since then, it’s grown to become one of the largest banks in the country and offers its two million customers a variety of banking, finance and insurance products.
ING home and contents insurance is underwritten by Auto & General Insurance Company.
ING home insurance covers the physical structure of the home, while a contents insurance policy covers your personal belongings kept inside. You can combine these two covers together for a home and contents insurance policy that covers both your home and what you keep inside it.
ING home and contents insurance policies also offer coverage specifically for landlords, such as loss of rent caused by tenant default or malicious damage caused by tenants to the home or fixtures.
Below is a list of insured events covered by ING home and contents insurance; for a full list of events that you are and aren’t covered for, as well as limits, sub-limits and other terms and conditions, be sure to read ING’s Product Disclosure Statement (PDS).
| What’s covered? | Home insurance | Contents insurance | Combined home and contents |
| Storm and lightning damage | ✔ | ✔ | ✔ |
| Fire damage | ✔ | ✔ | ✔ |
| Theft and vandalism | ✔ | ✔ | ✔ |
| Impact, explosion, earthquake and tsunami damage | ✔ | ✔ | ✔ |
| Glass, ceramic and sanitary fixture damage | ✔ | ✔ | ✔ |
| Escape of liquid | ✔ | ✔ | ✔ |
| Legal liability (up to $20 million) | ✔ | ✔ | ✔ |
| Temporary accommodation | ✔ | ✔ | ✔ |
| Debris removal | ✔ | ✔ | ✔ |
| Modification to the home | ✔ | ✔ | ✔ |
| Contents lost or damaged in transit | X | ✔ | ✔ |
| Replacement of locks and stolen keys (up to $1,000) | X | ✔ | ✔ |
| Food spoilage (up to $500) | X | ✔ | ✔ |
| Loss of rental income caused by insured event | ✔ | ✔ | ✔ |
| Rental property fixtures | ✔ | X | ✔ |
| Information obtained from the ING PDS for Home and Contents Insurance on 1 September 2024. The features of this policy are subject to change from time to time. You should always review the PDS before buying. | |||
ING also offers a range of optional extras to choose from (depending on the type of cover you have). These can include:
ING home and contents insurance policies do not cover certain events such as:
Make sure you read the PDS for a full list and details of exclusions under ING home and contents insurance. You should also read the Target Market Determination (TMD).
Some reasons why you may choose ING for your home and contents insurance include:
You can pay for your ING home and contents premiums annually, monthly or fortnightly by direct debit or credit card.
Fortnightly and monthly payment options incur an instalment processing fee and a premium loading. You might find that you can save on your premiums by paying annually, and therefore avoid the instalment processing fees and premium loading.
ING contents insurance covers a range of items on your property and in your home. Contents covered by your home and contents policy may include:
If you’ve added personal effects cover to your standard contents insurance, you can be covered for a variety of items (up to $1,000 per item), including:
Be sure to read the PDS for a full list of items covered and the limits of your coverage. Information accurate as of 30 August 2024.
Flood damage isn’t covered by a standard ING home and contents policy, but if you need flood cover, you may be able to purchase it as an optional extra. Like other optional extras, purchasing flood cover with your home and contents policy may come with an additional premium. Be sure to check your PDS for definitions, the terms of your flood coverage and exclusions.
Keep in mind that you’re not covered for any loss, damage or legal liability you incur as a result of flood within 72 hours of when you first purchase the optional flood cover.
Yes, ING home and contents insurance covers you for loss or damage caused by storms and rainwater. This can include:
Be sure to note that you won’t be covered for any loss or damage that incurred as a result of storm within the first 72 hours of you purchasing the policy. Check your PDS for definitions, the terms of storm coverage and exclusions.
Tenanted properties can be covered by ING home insurance policies, and standard home insurance inclusions like fire, storm and earthquake cover can also protect your investment property. However, damages caused directly by your tenants may only be covered by landlord options, which is an optional extra.
Landlord options can include cover for:
These optional extras will generally incur an additional premium and is subject to terms and conditions. Be sure to read the PDS for details on any limits and sub-limits that may apply.
You can start a claim under your ING home and contents insurance policy either over the phone or online. Some supporting documents and items you may want to include in your claim are:
Once you’ve contacted the claims team, they should arrange a time to assess the damages.
The excess you pay on an ING home and contents policy will depend on the amount you nominate when you purchase your policy. For example, if you select an excess of $500 on your cover, that’s how much you may need to pay when you make a claim. The excess amount you choose may impact your premiums.
Depending on the nature of your claim, you may need to pay other excesses on top of your basic excess. For example, making a claim for earthquake or tsunami damage could attract an additional excess.
You can cancel your ING home and contents policy at any time over the phone. If you cancel within 21 days after purchasing or renewing your policy, you may receive a full refund of any premiums you’ve paid if you haven’t made a claim. Otherwise, you may be charged a fee for cancelling your policy outside of its cooling-off period.
Whether you’re looking to switch policies or purchase one for the first time, you can compare ING home and contents insurance and other brands through our free comparison service. It only takes minutes to weigh up your options and see if you can find a great deal. So, why not compare now and see what’s out there?
Home and Contents insurance
ING Home and Contents Insurance is issued by Auto & General Insurance Company Ltd ABN 42 111 586 353 AFSL 285571 as insurer. It is distributed by Auto & General Services Pty Ltd ABN 61 003 617 909 AFSL 241411 (AGS) and by ING Bank (Australia) Ltd ABN 24 000 893 292 as Authorised Representative 1247634 of AGS. ING is a business name of ING Bank (Australia) Ltd (ING). An ING Insurance policy issued does not represent a deposit with or liability of, and is not guaranteed or otherwise supported by, ING or its related bodies corporate.
ING Home & Contents Insurance is subject to AGS’ underwriting and ING’s Customer Eligibility and Name-Screening Assessment. Home & Contents Insurance is not available in NT, North QLD or Northern WA.
DISCOUNTS: Discount applies to the first year’s premium paid for a new ING Home & Contents Insurance policy obtained online for approved applicants only. Discounts do not apply to any renewal offer of insurance. Discounts are applied before government charges, taxes, levies and fees, including instalment processing fees (as applicable). The full extent of discounts may therefore be impacted. All rights are reserved to change the offer without notice. The discount applies accordingly:
ING Home and Contents Insurance: 30% discount on combined Home & Contents Insurance, 15% for Home only or Contents only policies.
