Bank of Queensland (BOQ), one of Australia’s longest-serving banks, offers the option to use smart home technology to help prevent avoidable accidents in the home. Customers who install the complimentary sensor kit in their home can expect a reduction in their premiums; refer to the Product Disclosure Statement (PDS) for full terms and conditions.
BOQ offers home insurance, contents insurance and combined home and contents policies that cover a range of events, including:
| Insured event | Home Insurance | Contents Insurance |
| Vandalism | ✔ | ✔ |
| Theft | ✔ | ✔ |
| Riots | ✔ | ✔ |
| Explosion | ✔ | ✔ |
| Fire | ✔ | ✔ |
| Flood | ✔ | ✔ |
| Movement of the sea | X | X |
| Erosion and landslide | X | X |
| Impact | ✔ | ✔ |
| Leaks | ✔ | ✔ |
| Storm | ✔ | ✔ |
| Storm surge | ✔ | ✔ |
| Earthquake | ✔ | ✔ |
| Tsunami | ✔ | ✔ |
| Animal damage | ✔ | ✔ |
| Damage caused by pets | X | X |
| Damage from vermin | X | X |
| Damage caused by roots and trees | X | X |
| Terrorism or war | X | X |
| Rust and mould | X | X |
Always read the PDS when considering a new policy as this will outline exactly what you’re covered for, including all limits and exclusions of your insurance policy.
There could be a number of reasons why choosing BOQ home and contents insurance is the preferred option for you. These include a quick and easy quote process and complimentary smart home sensors that can be installed to help protect your home and the valuable contents within it.
You can choose to pay your premium for the entire year upfront via direct debit or credit card.
Monthly instalments are also available and don’t cost any extra. You may also nominate the day of the month the payment can be deducted and this can be done automatically from a credit card or account with a bank, credit union or building society.
Keep in mind, you may incur additional fees or loss of cover if your payments are late.
BOQ’s contents insurance policy covers a range of items including:
Always check your PDS for a full list of limits, inclusions and exclusions.
Yes. BOQ will cover loss or damage to your home or its contents caused by flooding or water runoff. Much like cover for any insured event, the limitations will be up to the sum insured.
Yes. Loss or damage to your home or contents caused by a storm, cyclone or any insured weather event is covered, up to the value of the sum insured as outlined in your Certificate of Insurance.
Under a smart home insurance policy tailored for landlords, BOQ Insurance can help protect your investment property and legal liability cover will be extended to the tenanted properties you own.
You can lodge a claim with BOQ Insurance 24 hours a day, either using the dedicated claims telephone service, lodging your claim online or via email.
Your basic excess will be included in your Certificate of Insurance. If there’s more than one excess applied to any claim, such as an earthquake excess or unoccupied home excess, BOQ Insurance will inform you. They’ll also tell you when and how to pay any applicable excesses.
You can cancel your policy at any time. If you wish to cancel your home and/or contents cover, you may need to call BOQ Insurance or instruct them in writing. If you cancel after the cooling-off period, a portion of your annual payment may be reimbursed – related to the remaining period of your contract and minus any cancellation fees or government charges (e.g. taxes, levies or duties) that apply.
You can compare BOQ Insurance’s home and contents insurance with policies from other Australian insurance providers. Let our free comparison service save you the time and effort to weigh up cover, prices, exclusions and more in just minutes.
Compare home and contents insurance today with Compare the Market. Simples!
Exclusions, Limits and Terms & Conditions apply. This is general advice only. See BOQ’s Product Disclosure Statement and Target Market Determination for full details prior to making any decision. (Distributed by BOQ AFSL 244616 as agent for Honey Insurance AFSL 528244. Issued and underwritten by RACQ AFSL 233082)
