OVO Energy

OVO Energy at a glance

• No transaction or exit fees on energy products
• Optional GreenPower add-on
• Equal monthly payments with bill smoothing
• Australian-based customer service team

About OVO Energy

After initially launching in the UK in 2009 and quickly becoming the nation’s biggest independent energy, OVO Energy launched on Australian shores in 2019. With a friendly customer service team based in Melbourne, the energy provider prides itself on offering excellent service, access to renewable energy and affordable prices.

In a nutshell, OVO Energy has a big focus on providing economical energy and optional GreenPower for all customers. It offers electricity and solar options for people across South Australia, New South Wales, Victoria and Queensland.

Features of OVO Energy’s energy plans

• Optional GreenPower add-on. With OVO Energy plans, you have the option of investing in the nation’s renewable energy future by upgrading to an energy plan that uses 100% renewable electricity.
• Free electricity usage window. Depending on your electricity plan, you may be able to receive a daily period of free electricity (e.g. from 11am to 2pm). If you align your electricity consumption with optimal solar energy production, the plan assists with the efficient utilisation of renewable resources, preventing the wastage of excess solar energy generated during these periods.
• EV charging window. If you have an electric vehicle, you may be able to choose an electricity plan that offers a cheaper rate during a set period of time (e.g. from midnight to 6am), allowing you to charge your EV and start each day with a fully powered vehicle. All you need is a smart meter and, of course, your electric vehicle.
• For small businesses. OVO Energy is now supplying business energy to small and medium-sized enterprises. To take advantage of this plan, the business must operate between certain hours and have a smart meter. The plan provides flexibility with post-pay options through Bpay, Direct Debit or credit/debit card.
• Transaction fees waived. You won’t be charged a transaction fee for simply paying your bill each month. There are also no exit fees if you change energy providers.
• Bill-smoothing. For some plans, you’ll pay the same amount each month for your energy – even if you’re using more or less than other times of the year. OVO Energy estimates how much energy you’ll use in a year and calculates your monthly debit based on this average. You’ll always know what your bill is and by the end of a 12-month period, you should end up with a zero balance.
• You’re paid interest if you’re in credit. If there’s a month where you’ve used less energy than was estimated on your bill, OVO Energy will pay you interest on this amount. This interest amount increases the longer you’re a customer with OVO Energy.
• No penalty for increased energy use. Because your bills are estimated, and an average is calculated on how much energy you’ll use for the year, there are going to be some months where you’ll use more energy than others. When calculating your monthly bill, these are taken into consideration, and you won’t be charged interest if your account falls into debt. Your bills may be adjusted if you’re regularly using too much or too little of your estimated usage.
• Support when you need it. If you have any questions about your bill or require assistance, OVO Energy can help. A Melbourne-based customer service team is available to answer queries online or through their customer service hotline.

Information accurate as of November 2023.