Virgin Car Insurance

You can pay for your Virgin car insurance policy online with a Visa, Mastercard or American Express card or via Direct Debit from your bank account. You can pay your car insurance annually, monthly or fortnightly. It’s cheaper to pay annually for car insurance with Virgin Money than monthly or fortnightly instalments.

Yes, if you’re under 25 you will be covered by Virgin car insurance. It’s important to keep in mind that if you, or another listed driver who is under 25, has an accident or needs to make a claim, you may incur an additional excess.

You can make a car insurance claim by logging into your online policy manager via Virgin Money’s website or by calling their claims line. When an incident occurs, you should:

• Take photos
• Gather details from anyone else involved (name, phone number, address, car registration number, insurer and licence number) as well as any witnesses
• Ask for copies of CCTV and dashcam footage
• Report the incident to the police (if applicable) and ask for a copy of the police report.

Once you’ve lodged your claim, you’ll be given an estimated processing time. A support service is available to answer any questions you have about making a claim and guide you through the process.

There will usually be a basic excess payment when you make a car insurance claim with Virgin Money, which will be outlined in your policy documents. When purchasing Virgin car insurance, you can choose a higher basic excess which may lower your premium, and vice versa. Keep in mind that you’ll have to pay the excess amount you choose in the event of a claim.

In addition to the basic excess, there may be additional excess payments depending on the circumstances of the incident. These include:

• A young driver excess if the driver of the car was under 25 years of age at the time of the incident
• An unlisted driver excess if the driver at the time of the incident was not a listed driver on your policy’s Insurance Certificate
• An excess payment if the driver at the time of the incident has not held a full or open Australian licence for two or more years

You can cancel your policy through Virgin Money’s online policy manager tools or by calling their Customer Care Team. If you pay your premium annually and have no pending claims, you’ll be refunded an amount of money based on the amount of time you had left on your policy period, but you also may have to pay a cancellation fee.

Should you cancel within 21 days of purchasing Virgin car insurance without making a claim, you’ll receive a full refund and won’t be charged a cancellation fee.

When comparing and buying car insurance with Compare the Market, you’ll see any applicable special offers and promotions for each listed policy before you buy. This includes any discounts for purchasing cover online.

For being part of the Virgin Money family, you’ll have access to Virgin Perks from time to time, including offers from other Virgin Money products, partners or Virgin Group businesses. They’ll let you know when these offers are available or you can check their website for the latest news and offers.